Question 1

How does booking on MAIA work?

Accepted Answer

Browse our services catalog, pick the one that suits you, choose your date and time slot, then confirm your booking. For instant-booking services, confirmation is immediate. For others, the provider responds within 2 hours.

Question 2

Which payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) through our partner Stripe. Payment is secure and you are only charged after the provider confirms.

Question 3

Can I cancel a booking?

Accepted Answer

Yes, each service has its own cancellation policy (Flexible, Moderate or Strict). You can cancel from your client area. Refunds are automatic according to the service's terms.

Question 4

How are providers selected?

Accepted Answer

Every provider is vetted by our team: identity verification, professional certifications, insurance, and service-quality assessment. Only the best join the platform.

Question 5

What is the confirmation time for a quote-based booking?

Accepted Answer

The provider has 2 hours to accept or decline your request. After that, the booking is automatically cancelled and you are not charged.

Question 6

Do providers travel to my hotel or villa?

Accepted Answer

Most of our providers offer travel to you. The travel zone is shown on each service. A surcharge may apply for the most remote areas.

Question 7

How does the concierge commission system work?

Accepted Answer

Partner concierges earn a 5% commission on each booking generated through their referral. Commissions are tracked in real time and paid monthly.

Question 8

Is MAIA available in English?

Accepted Answer

Yes, the platform is available in French and English. You can switch the language at any time from the navigation menu.

Question 9

How do I become a provider on MAIA?

Accepted Answer

Go to the “Become a provider” page and fill in the application form. Our team will review your file and get back to you within 48 hours.

Question 10

What should I do in case of a dispute with a provider?

Accepted Answer

Contact our customer service through the contact form or by email. Our team mediates the dispute and finds a fair solution within 24 hours.

Frequently asked questions

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Frequently asked questions

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